PRIVACY STATEMENT

 

Last updated: March 24, 2026

 

The Hebridean Reclaim ("we", "us", "our") operates this store and website. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the Data Controller of your personal information.

 

1. LAWFUL BASIS FOR PROCESSING

Under the UK GDPR, we rely on the following lawful bases to process your personal information:

  • Contractual Necessity: To fulfil your orders and perform our contract with you.

  • Legal Obligation: To comply with UK tax (HMRC) and accounting laws.

  • Legitimate Interests: To improve our Services and provide customer support.

  • Consent: Where you have explicitly opted-in to receive our marketing communications.

 

2. PERSONAL INFORMATION WE COLLECT

We collect information that identifies or can reasonably be linked to you, including:

  • Contact details: Name, billing address, shipping address, phone number, and email.

  • Financial information: Payment details processed securely via our third-party processors (e.g., Stripe, PayPal).

  • Transaction information: Items viewed, cart activity, and purchase history.

  • Device & Usage information: IP address, browser type, and how you interact with our website (via cookies).

 

3. HOW WE DISCLOSE PERSONAL INFORMATION

We may share your information with:

  • Webador: Our hosting provider.

  • Service Providers: Delivery couriers (to ship your reclaimed goods), payment processors, and IT support.

  • Legal Authorities: If required by UK law or to protect our legal rights.

 

4. INTERNATIONAL TRANSFERS

As our Services are powered by Webador, your data may be transferred to or stored in the European Economic Area (EEA). We ensure that any such transfers are protected by "adequacy decisions" or standard contractual clauses approved by the UK Government to ensure your data remains protected to UK standards.

 

5. YOUR RIGHTS (UK & EEA)

As a resident of the UK, you have the following statutory rights:

  • Right of Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can ask us to correct inaccurate information.

  • Right to Erasure: You can ask us to delete your data in certain circumstances.

  • Right to Restrict/Object: You can object to our processing of your data (e.g., for marketing).

  • Right to Data Portability: You can request your data be transferred to another service.

 

6. DATA RETENTION

We retain your information only as long as necessary. For example, UK tax law requires us to keep basic information about our customers (Contact, Identity, Financial and Transaction Data) for six years after they cease being customers.

 

7. CHILDREN'S DATA

The Services are not intended for children. In accordance with the Age of Legal Capacity (Scotland) Act 1991, we do not knowingly collect data from individuals under the age of 16 without parental oversight.

 

8. COMPLAINTS

If you are unhappy with how we use your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.

 

9. CONTACT

The Hebridean Reclaim

Email: studio@thehebrideanreclaim.co.uk

Address: 32 Perceval Road South, Stornoway, Isle of Lewis, HS1 2TP